(816) 331-9111

Telehealth FAQ


1. What is Telehealth?

Telehealth physical therapy refers the therapy services that are provided over secure video conferencing technology.

2. How do I know if Telehealth will work for me?

Please contact us at (816) 331-9111 to discuss any questions or concerns you may have with one of our patient care coordinators. Every patient and their situation is unique and we want to make sure you have all questions properly answered and are comfortable with Telehealth before signing up.

3. How do I schedule a Telehealth visit?

You can contact us at (816) 331-9111 to speak with a patient care coordinator, or you can use our online form.

4. Does insurance cover Telehealth?

Most insurances are currently covering Telehealth visits, and more are being approved each day. ETC will verify coverage with your specific insurance company prior to starting Telehealth sessions.

5. What equipment do I need?

Telehealth visits can be conducted via desktop, laptop, tablet, or smart phone. Your device will need a camera and a microphone, which are available on most devices. ETC works with a company called BlueStream to provide the service making the process as easy as possible.

6. Will I be able to work with my regular therapist or at my regular time?

We will make every effort possible to keep you with your regular therapist and during your preferred time. Unfortunately due to Covid-19 some changes have been made to staffing locations and availability. You will however recieve top notch healthcare from any of our therapists.

7. Are in person visits still an option?

Absolutely! During this time we will keep our clinics open to continue seeing patients in person. Please be aware that we have modified some of our hours and locations due to Covid-19. Please click here to see what we are doing to keep our patients safe.